Gojek Launched Face Recognation Feature
Gojek has just announced the presence of the latest features aimed at the driver partners, namely Face Recognition. This feature is a form of Gojek's commitment to security and service convenience on its platform.
Through this feature, the driver's partner will be asked to verify their face before accepting the customer's order. So, this feature will recognize the face of the driver’s when they log in or when activating the application randomly.
Not just a matter of safety, this feature also addresses the needs of the driver's partner and also the customer. According to Gojek, this feature helped strengthen ‘Aman Bersama Gojek’ initiative which launched earlier this year.
"The face verification feature can guarantee the suitability of data and information while protecting the security of driver partner accounts from potential crime or account misuse. For customers, this feature in the driver application ensures a safe and comfortable experience when using the Gojek service, "said Gojek Chief of Operations Officer Hans Patuwo.
In presenting this feature, Gojek also considers the ease and comfort of its partners. Therefore, the unicorn startup uses advanced technology with a high degree of accuracy.
With the use of this technology, the verification process can take place in a short time and does not interfere with the driver's partner when verifying before or after carrying out the transaction.
"We are looking forward to this feature. Accounts become more secure, avoiding the efforts of unscrupulous people who try to hijack Gojek driver partner accounts. Customer trust must also increase, said one of the Gojek driver partners from Jakarta, Irwanto.
This Face Verification feature is also part of Gojek SHIELD, a series of advanced and comprehensive technologies built to protect customers and driver partners. One of the features present from this technology is disguising telephone numbers.
Then, there are also chat interventions that will alert customers if a suspicious activity is detected. Gojek also applies artificial intelligence-based technology to identify various types of illegal use of applications.